Return & Replacement Policy
We are committed to providing our customers with the best quality products and services. If you face any issue after receiving the product, you can request a return or replacement as per the guidelines mentioned below.
🕒 Return/Replacement Window
- You must raise a return or replacement request within 24 hours of product delivery.
- Requests raised after 24 hours will not be accepted under any circumstances.
✅ Eligible Conditions
A return or replacement is only possible if:
- You received a wrong, damaged, or defective product.
- The product is completely unused and in its original packaging.
- You provide photo/video evidence of the issue within 24 hours of delivery.
❌ Non-Returnable Items
- Products used or damaged by the customer.
- Personal care items, innerwear, or customized products.
- Products purchased under “Sale” or “Final Clearance” categories.
🔁 Replacement Terms
- If eligible, we will provide a replacement of the same product.
- Replacement depends on stock availability.
📩 How to Request a Return/Replacement?
- Contact us within 24 hours of receiving the product.
- Share clear photos/videos along with a brief description of the issue.
- After verification, we will initiate the return or replacement process.
Contact Details:
📧 Email: customercaredssb@gmail.com
💸 Refund (Only in Special Cases)
- Refund will be provided only if replacement is not possible.
- Refunds will be processed to the original payment method or via UPI/bank transfer within 5–7 business days.